Engineering systems · Victoria, BC

Simplify • Systemize • Scale

Operations and systems consulting for small teams drowning in tool sprawl.

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Does this sound familiar?

You're using 6+ tools but nothing talks to each other
You spend Monday mornings chasing invoices and updating spreadsheets
Your "CRM" is a mess of tabs, sticky notes, and forgotten follow-ups
You know automation exists—you just don't have time to set it up

You need systems that work. Not another course.

Ways to Work Together

All prices in Canadian dollars (CAD). You pay your own tool subscriptions (Zapier, Make, etc.).

Start here

Ops Tune-Up

$350 CAD

~2.5 hours · Session + fix list within 2 business days

90-min working session on one ops pain point + written fix list.

What you get

90-min session (video call)
Written fix list (prioritized quick wins + next steps)

Payment: 100% upfront
Credit: Fee 100% credited toward an Ops Audit booked within 30 days.
Not included: No builds or automation setup included.
Next step: Ops Audit

Best for: Small businesses that want a low-risk first step before an Audit.

Ops Audit

$950 CAD solo · $1,250 CAD small team (5+ people)

~6 hours · 5 business days

60–90 min intake call, review of your current stack, and a clear plan.

What you get

Ops Map (current → target workflow)
Top 10 Fix List (ranked by impact/effort with quick wins)
90-Day Roadmap (Week 1–2 / Month 1 / Month 2–3 milestones)
Tool guidance (keep/kill/consolidate recommendations)

Payment: 100% upfront
Credit: Audit fee 100% credited if the Sprint is booked within 30 days of Audit handoff.
Not included: No builds or automation setup included. The roadmap assumes your realistic capacity, not an ideal week. Work beyond the audit scope is a change order at $150/h.
Your part: Tool access within 2 business days, one decision-maker; the timeline pauses if inputs are late.
Next step: Ops Sprint, starting within 14 days of roadmap handoff

Best for: Founders with tool sprawl (Notion/Sheets/Gmail) and unclear processes.

Build

Automation Build

$1,500 CAD

~10 hours · 5 business days

One integration flow (e.g. form → CRM → email, invoice → accounting) in Zapier/Make with testing, error alerts and a documented handover.

What you get

One working automation flow
Testing + error alerts
Short how-it-works doc / Loom
14-day bug-fix warranty

Payment: 50% upfront / 50% on delivery
Not included: One flow only; extra flows = new build or Automation Pack. No heavy custom API work. Changes beyond the one flow at $150/h.
Add-ons: Automation Pack (3 workflows) +$600 · Training Session (90 min) +$250
Next step: Ops Sprint or Retainer within 14 days

Best for: Businesses with one manual hand-off they want automated now.

Ops Sprint

$2,900 CAD

~18 hours · 7–10 business days

Build ONE system: CRM, Projects, KPI or SOP Sprint. Includes kickoff, build in Notion/Sheets, 1–2 automations, SOP page, training and Loom walkthrough.

What you get

One working system (choose: CRM/Projects/KPI/SOP)
1–2 automations (Zapier/Make optional)
SOP 'How to run it' page
30 min training
Loom walkthrough
2 rounds of revisions (within 14 days of handoff)
30-day bug-fix warranty

Payment: 50% upfront / 50% on delivery
Credit: Audit fee 100% credited if the Sprint is booked within 30 days of Audit handoff.
Not included: One system means one core outcome; extra systems = new sprint. No ongoing support beyond handoff (see Retainer Lite / Standard / Pro). No heavy custom API work; automation stays simple and robust. Anything beyond the chosen system: $150/h (or a new Sprint).
Next step: Retainer starting within 14 days of handoff

Best for: Teams that need one system fixed now (CRM, project tracking, KPIs, SOPs).

Your part (Audit, Automation Build and Sprint): tool access within 2 business days, one decision-maker, and the timeline pauses if inputs are late.

Keep improving

Retainer (Lite · Standard · Pro)

$1,000–$4,000 CAD / month

Prepaid monthly · 3-month minimum, then month-to-month with 30 days' notice

Tier	Hours/month	Price (CAD)	Response	Includes
Lite	8 h	$1,000/mo	2 business days	1 improvement/month
Standard	16 h	$2,100/mo	1 business day	2 improvements/month
Pro	32 h	$4,000/mo	Same business day (priority)	Monthly improvement deliverables, monthly roadmap refresh (roadmap created in onboarding if no prior Audit), one 48-Hour Ops Rescue per quarter

All tiers

Async support (Slack/email) within business hours
Improvements: new view, automation, SOP, cleanup
Monthly metrics check (what's working, what's not, what to change)
Light training as needed (15–30 min)
Unused hours roll over 1 month, capped at 25% of plan (Lite 2 h · Standard 4 h · Pro 8 h)
Work beyond monthly hours: $150/h

Payment: Prepaid monthly
Commitment: 3-month minimum, then month-to-month with 30 days' notice
Not included: Not VA/admin work or a done-for-you service. Hours are capped. Major builds still require an Ops Sprint.
Upgrade path: Retainer Lite → Retainer Standard → Retainer Pro

Best for: Clients who want continuous improvement without constant re-scoping. Small fixes and improvements fit in your hours; a major build is a separate Sprint.

Add-Ons

Automation Pack (3 workflows) — +$600 (Ops Sprint, Automation Build; retainers: beyond your monthly hours)
SOP Pack (10 SOPs) — +$750 (Sprint; retainers: beyond your monthly hours)
Training Session (90 min) — +$250 (Sprint, Automation Build only)
48-Hour Ops Rescue — +$500–$1,500 (Sprint, Lite, Standard; Pro includes 1/quarter, extra +$500–$1,500)
Inbox Triage Setup — +$450 (Sprint only)
Template Bundle — +$350 (Sprint only)

Prices in CAD. The Tune-Up and Audit have no add-ons.

About Casagou Ops

Operations consulting for small teams who are tired of duct-taping their business together.

The Problem

You started a business to serve clients and build something meaningful. Instead, you're spending 10 hours a week:

Chasing invoices
Copying data between tools
Trying to remember which spreadsheet has the "real" numbers
Wondering why your CRM feels like a graveyard

You don't need more tools. You need systems that actually work.

The Solution

Casagou Ops builds simple, functional operations systems for SMBs, agencies, and solopreneurs.

What we do

Business automation (Zapier, Make)
CRM and project dashboards (Notion, Google Sheets)
KPI dashboards
Workflow design and SOP libraries

What we don't do

Sell you enterprise software you'll never use
Build "scalable solutions" for a team of 3
Disappear after delivery with no documentation

Who's Behind This

Joachim Agou, P.Eng.
Mechanical and aerospace engineer turned operations consultant.

12+ years in engineering (gas turbines, robotics, UAVs, test engineering)
Built operations systems for startups, agencies, and my own service businesses

I've seen too many smart founders waste 15 hours a week on admin work that could be automated in an afternoon.

My ops philosophy

Simple beats sophisticated
Document as you go
If it takes more than 10 clicks, automate it

Ready to Stop Firefighting and Start Systemizing?

Book a free 30-minute intro call. No pitch. Just a conversation about what's broken and how to fix it.

Book Your Call →

Get Started

1. Book a Free 30-Minute Intro Call

No pitch—just a conversation about what's broken and how to fix it.

Request a call by email

Online booking coming soon.

2. Request a Custom Proposal

Email a few lines about your business, your biggest ops bottleneck, and which service interests you (Tune-Up, Audit, Automation Build, Sprint, Retainer, or not sure yet).

Send a proposal request

3. Email Directly

joachim@casagou.com

Victoria, BC, Canada